Information
Welcome to Thewolfpacktribe customer support! We're here to help our streamers and customers with any questions or issues you might encounter. Your satisfaction and a smooth streaming experience are our top priorities. Explore the information below to find quick answers or learn how to reach out to us directly.
Frequently asked questions
We've gathered answers to the most common questions and issues that our streamers and customers might have. If you can't find what you're looking for, please don't hesitate to contact us. We're dedicated to helping you quickly and efficiently.
How can i get help with products or joining the wolf pack?
For help with our merchandise or information on how to join Thewolfpacktribe, please visit our Merchandise or Memberships pages. If you have specific questions, you can contact us directly via email or the form below.
How do i report someone or an issue?
If you need to report another member, staff, or any inappropriate content, please use our dedicated reporting form, or email us at southlandgameing@thewolfpacktribe.com We take all reports seriously and will investigate promptly.
What is your refund policy?
Please note that generally, there are no refunds for memberships or certain products. For detailed information, please refer to our full refund policy which can be found in our Community Guidelines.
How can i submit a complaint?
If you have any complaints or concerns, we encourage you to reach out to us through email at southlandgameing@thewolfpacktribe.com or by filling out the contact form on this page. We are committed to resolving any issues you may have.
How can i contact customer support?
You can reach us by email at southlandgameing@thewolfpacktribe.com, by filling out our online contact form, or by calling us at 704-890-0693 during business hours. We aim to respond to all inquiries within 24-48 hours.
Where can i find the community guidelines and code of conduct?
Our community guidelines and code of conduct are essential for maintaining a positive and respectful environment. You can find them in full detail on our Community Guidelines page. All members are expected to adhere to these rules.
What happens if someone is bullying or being disrespectful?
Bullying, harassment, threats, or any form of disrespectful behavior is strictly prohibited. If you experience or witness such behavior, please report it immediately. Violations of our code of conduct may result in account suspension or termination.
Are fake accounts or harmful content allowed?
No, fake accounts and the posting of harmful or misleading content are not permitted. We strive to maintain a genuine and safe community for everyone. Please report any such instances to us.
We're here to help
Your experience with Thewolfpacktribe is important to us. If you have any questions, feedback, or need assistance, our support team is ready to help you. Reach out today and let's ensure you have the best possible experience with our tribe.